Refund policy

Return & Refund Policy for Goat Farm

All Sales Are Final:

• No refunds or exchanges are offered due to the limited and exclusive nature of our products.

Incorrect or Faulty Items:

• If you receive an incorrect or faulty item, you must contact us within 14 days of delivery.
• To report an issue, please email us from the email address you used to place the order at contact@goatfarm.life with the following information:
• Your order number.
• A detailed description of the issue.
• What you ordered versus what you received.
• A photo of the item(s), including a clear picture of the size tag if the issue is size-related.

Resolution Process:

• Upon receipt of your email, we will review the information provided and verify the issue.
• If we confirm that an incorrect item was sent:
• We will provide a return label for you to send the incorrect item back to us.
• If the correct item is in stock, it will be shipped to you as soon as we receive the incorrect item.
• If the correct item is no longer available:
• If the incorrect item was the only item in the order, you will receive store credit for the value of the item plus any shipping fees initially charged.
• If the order included multiple correct items, you will receive store credit equivalent to the value of the incorrect item only.

Return Conditions:

• Items must be returned in their original condition and packaging.
• Returns must be initiated and the item(s) sent back within the timeframe specified (14 days post-delivery).